Privacy Policy

Effective Date: 04/01/2025

Complete Feet (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including any information you provide to us in-person, over the phone, or through our website.

1. Information We Collect

We may collect the following types of information:

  • Your name, phone number, email address, and date of birth

  • Health-related information you provide to us for the purposes of treatment

  • Insurance information for billing purposes

  • Website activity (such as form submissions or appointment requests)

2. How We Use Your Information

We use your information to:

  • Provide you with foot orthotics and related services

  • Schedule and manage your appointments

  • Process insurance claims and billing

  • Communicate with you via phone, email, or SMS text message about your appointments or services

  • Improve our services and website

3. SMS Text Messaging

By providing your phone number, you consent to receive SMS messages from Complete Feet related to appointments, order updates, and important clinic communications. Standard message and data rates may apply. Message frequency varies.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at 205-822-1606.

We do not share or sell your phone number or personal information.

4. How We Protect Your Information

We implement physical, administrative, and technical safeguards to protect your data, including:

  • Secure access to patient records

  • Encryption of data where appropriate

  • Access limited to authorized staff only

5. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

  • As required to process insurance claims

  • As necessary to coordinate your care

  • If required by law or court order

6. Your Rights

You have the right to:

  • Request access to your records

  • Request corrections to your personal information

  • Withdraw consent for communication

Please contact our office at 205-822-1606 to make any such requests.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at:

Complete Feet
3141 Lorna Road
Hoover, AL 35216
205-822-1606
✉️ info@completefeetusa.com